Refund policy

Return & Refund Policy

At [FM jewellery] we want you to be completely satisfied with your purchase. Every piece of jewelry is carefully inspected and securely packaged before being shipped to you.

If you receive an item that is damaged, defective incorrect or does not meet the conditions mentioned below please contact us and we will be happy to assist you

1. Eligibility for Returns

We accept returns within 7 days of delivery, provided that

The item is unused and in its original condition.
The jewelry has not been worn altered, resized repaired or damaged by the customer
All original packaging, tags, certificates, cards, and accessories are included.
The item is returned in its original packaging
The item is not a customized, personalized, engraved, or made-to-order product

For hygiene and quality-control reasons, certain products may not be eligible for return once opened or used

2. Damaged or Incorrect Items

Please inspect your order as soon as you receive it.

If you receive a damaged defective or incorrect item, contact us within 48 hours of delivery with

Your order number
Clear photos/videos of the item
Photos/videos of the packaging and shipping label
A brief description of the issue

After reviewing the evidence, we may offer a replacement, exchange, or refund, depending on the situation.

Important: Please do not send an item back without contacting us first. Unauthorized returns may not be accepted.

3. Change of Mind

If you simply change your mind about your purchase, you may request a return within 7 days of delivery, provided the item meets all return conditions.

Return shipping costs for change-of-mind returns are the customer's responsibility unless otherwise agreed by [FM jewellery].

4. Non-Returnable Items

The following items are generally not eligible for return:

Customized or personalized jewelry
Engraved products
Made-to-order items
Items that have been worn or used
Items that have been resized or altered
Items damaged after delivery due to misuse or improper care
Items returned without original packaging or required accessories

5. Refund Process

Once we receive your returned item, our team will inspect it to confirm that it meets the return requirements.

If your return is approved, your refund will be processed within 5–7 business days.

The time it takes for the refunded amount to appear in your account may depend on your bank or payment provider.

Refunds will normally be issued using the original payment method.

Shipping charges are generally non-refundable unless the return is due to an error on our part, such as sending an incorrect or defective item.

6. Exchanges

If you would like to exchange an eligible item for another product, please contact us within 7 days of delivery.

Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer a refund or another suitable option.

7. Return Shipping

Before returning any product, please contact our customer support team for return instructions.

For defective, damaged, or incorrect items caused by us, [FM jewellery] will cover reasonable return shipping costs.

For returns due to a change of mind, the customer may be responsible for return shipping costs.

We recommend using a trackable and insured shipping service when returning valuable jewelry. [FM jewellery] is not responsible for items lost or damaged during unauthorized return shipping.

8. Refunds for Lost or Unreceived Orders

If your order appears to be lost in transit or has not been delivered within the expected delivery period, please contact us.

We will work with the relevant courier/shipping provider to investigate the shipment. Refunds or replacements for confirmed lost shipments will be handled according to the circumstances and the courier's investigation.

9. How to Request a Return

To request a return or refund, please contact us at:

Email: [fmjewellery@gmail.com]
WhatsApp: [03280914798]
Order Number: Please include your order number in your message.

Our customer support team will guide you through the return process.

10. Important Notice

We reserve the right to refuse a return or refund if the returned product does not meet the conditions outlined in this policy.

This Return & Refund Policy is intended to provide clear and fair guidelines for both our customers and [FM jewellery]. By placing an order with us, you acknowledge and agree to the terms of this policy.